Question 1

How do sign up?

Accepted Answer

Click HERE (https://www.lavado.us/enter-zipcode)to sign up for free.

Question 2

What does it cost?

Accepted Answer

We have per pound service at $1.55 Per pound($35 minimum order) and our Large FLAT RATE Bags are $44.99 Per Bag(Please note that there is a $5 surcharge for customers ordering only one FLAT RATE bag). There is a $5 charge for missed pickups. All services are subject to a $3.50 delivery fee

Question 3

How do I know how much weight to add to the standard per pound service?

Accepted Answer

Per pound services are simply an estimate. We will weigh your laundry on our certified scales and update your order accordingly. You will be charged once your order arrives at our facility and is weighed and processed.

Question 4

How does the flat rate laundry bag work?

Accepted Answer

It couldn’t be simpler, We provide you with a branded Tropix Laundry bag that you get to fill to the top(bag must be able to close) We then charge only the flat per bag regardless of its weight and contents (certain restrictions apply).

Question 5

What are the restrictions/limitations?

Accepted Answer

No shoes, animal beds, carpets, rugs, horse blankets or items with feces(items covered with feces should be rinsed and pre-soaked to be accepted). We currently don’t offer dry cleaning. Additional bags will be charged separate flat per bag. BOGO deals are limited to one free bag per customer.

Question 6

What if I’m a new customer and I don’t have a bag yet?

Accepted Answer

New customers can fill a standard 13 gallon kitchen trash bag. Your laundry will be returned to you in a new branded, Lavado Laundry bag which you can use as a future flat rate bag.

Question 7

What if I need more bags?

Accepted Answer

If you need additional flat rate bags, simply let us know via email or by giving us a call. We can provide you additional.

Question 8

How much does a flat rate bag hold?

Accepted Answer

Typically, flat rate bags hold 4-5 loads or about 40 pounds. This can fluctuate a bit depending on the type of material or the soil level.

Question 9

How do promotions work?

Accepted Answer

By signing up to our newsletters and following us on social media, customers can receive occasional additional promotions such as a free FLAT RATE Bag and other great discounts. Simply enter the promotion code in the promo box to take advantage of our promotions. Promotions are valid only once per customer.  Only one free bag per customer

Question 10

What if I miss my pickup window?

Accepted Answer

Not a problem, most of the time, we will try to reach you throughout the day to reschedule pickups or drop offs. Or simply call us at 240-813-9011 (tel:+1-240-8139011)to reschedule.

Question 11

What payment methods do you accept?

Accepted Answer

We currently accept major credit cards, Visa, MasterCard and American Express

Question 12

What if its raining or the weather is bad, will my laundry be delayed or damaged?"

Accepted Answer

Your orders will come double bagged and tightly sealed. It will resist most weather. We are not responsible however, for any damage to orders once they are dropped back off at their locations. Severe weather may delay a pickup or delivery

Question 13

What if I’m not happy?

Accepted Answer

We stand by our products and will always do our best to make things right. If for some reason you are not fully satisfied with your order, simply contact us within 24-hours from the delivery of your order and we will redo the same order for free.

Question 14

Do you offer dry cleaning?

Accepted Answer

We do not currently offer dry clean services.